Exchange rates not updated

English
1

Hi everyone,

I am currently facing an issue with currency exchange rates in the application. It seems that the rates are not being updated.

When I checked under General Data > Currencies, I noticed that most of the exchange rates have 2015 as the last updated date.

Does anyone know how to resolve this and update the currency rates?

Looking forward to your help.

Regards,
Hernani

2

Can you check your error log?

Possibly it’s a firewall blocking the download.

3 Likes
3

Hi,

I checked the error log, it was updated at “Fri Jan 03 15:00:00 AZOT 2025
ECB: updating exchange rates https://www.ecb.europa.eu/stats/eurofxref/eurofxref-hist.xml”

Now is up to date.

Thanks,
Regards

4

What did you change, as my exchange rates are also not updated and the error-log isnt showing any specifics. I have access to the exchange rates sites, as I can download the file directly with rates.

5

Are you running a firewall?

6

There is a firewall, but I can view/download the direct link to the XML on the ECB site.

7

This doesn’t mean anything. Just turn the FW off for a minute, restart PP and see if it works.
Afterwards you can inspect your FW to allow PP doing it’s job.

8

I did nothing. It has update automatically. For example, at the moment, the last update rate for most of the pairs are from yestarday.

9

I think the exchange rates only update, in my case, at 03:00 PM.