Hi everyone,
I can’t start PP on my new PC (it worked and works just fine on my previous machine, a windows laptop). I am trying to start the PP windows desktop application.
1 - first, it showed it needed a java version. I went online to the java website and downloaded the latest jave version
2 - now, it doesn’t show that but it shows that an “error has occurred . see the log file…” - will attach the pop-up window that includes that.
Uploading: image.png…
Uploading: PP windows app start error message.jpg…
Any ideas on what should I do?
Many thanks everyone
tiago
Hi @watanabix,
for whatever reason your images weren’t uploaded. So it is hard to say what is going wrong.
Keep in mind that Java and the application itself depend on the chip architecture. Did you switch from Intel to AMD and that mayby is the problem?
You also just simply download the application itself. The application is storing nothing relevant - as long as your data file is somewhere in “My Documents” or similar locations.
Hi Andreas,
Thank you for trying to help. I have Intel in the desktop
Please see if this file now can be open.
If it can’t, this is the message:
An error has occurred. See the log file
C:\Users\tiago\AppData\Local\Programs\PortfolioPerformance\configur ation\1746639414060.log,
Thank you again.
Uploading: Error message start of windows desktop application.jpg…
Hi @watanabix
Unfortunately, your upload cant be opened. If you want to upload an imaga or file in this forum, use the red marked icon while writing a new post and dont edit anything in the text which will show up after uploading:
But if this image is only showing the information “An error has occurred. See the log file” then you dont have to upload this image. You should upload the log file “1746639414060.log” instead. This log file contains info why the programm isn`t working for you.